Same-Day Dispatch: At Technotalks, we prioritize fast service. If you place and pay for your order by 1pm on any standard business day (Monday to Friday, excluding bank/public holidays), we ensure same-day dispatch. Orders placed after 1pm on Fridays or over the weekend will be shipped on Monday or the next working day. Please note that our same-day dispatch guarantee does not apply to bank holidays.
Order Progress Updates: We believe in keeping you informed every step of the way. You will receive regular email updates regarding your order's status. If you do not see these emails, please check your Spam or Junk folder. Once your tracking details are available, we will automatically send you an email with the tracking number and the courier's name, allowing you to track your shipment.
Free Shipping Delivery Time: For orders with free shipping, the expected delivery time is 1-3 working days. Please note that delivery times may vary depending on your location. We strive to deliver your order as quickly as possible while adhering to safety measures.
Next-Day Deliveries: For customers selecting next-day delivery, we aim to deliver your package the following business day. However, due to unforeseen events, occasional delays may occur. Rest assured, we will do our best to minimize any delays and deliver your package promptly.
Delivery Method: We primarily rely on Royal Mail for deliveries, known for its reliability. However, we may occasionally use other services such as DPD or FedEx, depending on the situation.
Delayed/Lost/In-Transit Orders: If you paid for next-day delivery but your parcel is delayed, we will refund the shipping cost. For free shipping, no refunds are issued for delayed deliveries. In the event that your parcel is lost or stuck in transit, we will issue a full refund after 15 working days from the shipping date.
Damaged/Opened/Re-Sealed Parcels: If your package arrives damaged, tampered with, or resealed, we recommend refusing the delivery and notifying us immediately. This will protect you from any potential loss. If you accept the parcel and later find it damaged, contact the courier to gather evidence, as failure to do so may affect our ability to provide a refund or replacement. In such cases, the customer will bear full responsibility for any loss, and Mobile Direct is not liable.
Proof of Non-Delivery: If your tracking status shows "delivered" but you haven’t received the parcel, please provide evidence of non-delivery within 10 days of the recorded delivery date. You can obtain this by contacting the courier and forwarding their response to disputes@technotalks.co.uk. Once we verify the parcel was delivered elsewhere, we will issue a refund or send a replacement.
It is essential to provide valid evidence of non-delivery from the courier company. References to inquiries or complaints are not sufficient. Without this evidence, we cannot submit your claim, and the customer will be responsible for any loss incurred.
For any additional queries or concerns, please contact us at info@technotalks.co.uk. We are here to assist and provide the best possible customer experience.
